Shipping & returns

How orders are packed, shipped, and handled after they leave us.

1. Processing & delivery

• In-stock items ship worldwide, with typical delivery in 10–18 days.
• Out-of-stock items are produced to order; production time varies, but we strive to fulfil all orders within 28 days.
• You will receive tracking once your order ships.

2. Packaging

Peptides are lyophilized and securely sealed for transit. Lyophilized material is stable for standard shipping; refrigerate or freeze on arrival per the storage guidance on each product page. Inspect your shipment on arrival.

3. Labelling

YGIS works with manufacturing partners, so products arrive unlabelled. The only label is on the box containing the 10 vials — individual vials are not labelled. Customers typically apply their own labels to the vials upon receipt.

4. Discreet packaging

All parcels are shipped discreetly and may be repackaged into different, unsuspecting packaging boxes. Do not be alarmed if your parcel arrives in a box that resembles that of a different product — open it and you will find your ordered products inside.

5. Quality documentation

Every lot is tested and released against specification before it ships. Quality records are retained on file for each lot; printed documents are not included in the shipment.

6. Shipping rates

• Free worldwide shipping on all orders.
• International orders may be subject to customs duties and clearance, which are the recipient’s responsibility.

7. Returns

Because these are sensitive research materials, opened products cannot be returned. If a product arrives damaged or does not match its specification, contact us within 7 days for a replacement or refund.

8. Questions

Order or shipping help: dev-email@wpengine.local.